97% of the SMS were answered within 1-2 minutes.

Citizens' inquiries continue to be answered through the "Permitting and Monitoring System during the Implementation of the Special Quarantine Regime"

Thus, 37,274 public and private organizations, including individuals engaged in entrepreneurial activities without establishing a legal entity, registered 556,762 permits for employees through the portal permission.e-gov.az.

In order to get permission to leave the house, citizens sent 1,437,000 SMS from 622,000 telephone numbers to the short number 8103, of which about 833,000 or 58%, did not receive a confirmation response due to irrelevant content. 97% of SMS were answered within 1-2 minutes.

The response SMS to the citizens' appeal indicates the period of validity of the permit. The analysis conducted on the first day of receiving appeals to the system showed that after receiving the confirmation message, some of our citizens were waiting for the next message. To prevent this, some changes were made in the content. Currently, the reply message has the following content:

Example: Your request for index 2 was approved. You can leave your place of residence within 2 hours.

We once again bring to the attention of citizens that it is recommended to use the service only if necessary. Cases of abuse when obtaining permission through the SMS system will be constantly investigated. Serious measures will be taken against citizens who commit such acts.