Artificial intelligence to be applied in the call center of “ASAN service”.
On January 29, 2024, the Chairman of the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan, Ulvi Mehdiyev, met with Lee In-Yong, Ambassador Extraordinary and Plenipotentiary of the Republic of Korea to the Republic of Azerbaijan, and Moon Jong Hyun, Director of the Representative Office of the Korea International Development Agency in Azerbaijan.
The guests were thoroughly briefed about "ASAN service", as well as other activities of the State Agency and the work carried out in the field of social innovations. It was noted that to date, approximately 70 million citizen applications have been registered.
During the meeting, the parties exchanged views on the application of the latest innovations and technologies in service provision and discussed the future of public services.
Following that, a signing ceremony for the acceptance and handover protocol on the provision of equipment was held within the framework of the "Application of Artificial Intelligence in the Optimization of the Centralized State Services Call Center" project, implemented as part of the "Official Assistance to Small-Scale Development of the Republic of Korea in 2023" program.
The project aims to further enhance services based on the application of artificial intelligence, developed by Azerbaijani specialists, in the 108 Call Center of "ASAN service" through appropriate equipment and bring them in line with global standards. The equipment will enable task automation, handling multiple calls simultaneously, and reducing waiting times. The Call Center's operations will be ensured round-the-clock, leading to savings in human resources and other costs. Additionally, services can be customized and optimized through data analytics.
The guests also familiarized themselves with the activities of "ASAN service", "Bilim Baku", ASAN Innovative Development Center, "INNOLAND" Incubation and Acceleration Center, and "ABAD".
