Opening ceremony of the Yasamal “ASAN service” center
The opening ceremony of the “ASAN service” center No 3 of the State Agency for Public Services and Social Innovation under the Presidential Administration of the Republic of Azerbaijan has been held in Baku.
The opening ceremony was attended by President of the Republic of Azerbaijan Ilham Aliyev.
The center was introduced to the President. The head of the department for work with law-enforcement agencies of the Presidential Administration, Fuad Alasgarov, said that one of the innovations applied here is the functioning of the “Exit poll”. This helps determine people's attitude to the services provided. This innovation also provides the opportunity to examine the quality of the services provided. The results of the survey facilitate the necessary action on certain issues.
It was noted that “ASAN service” is also known for a variety of social campaigns related to supporting creative activity. The center operates the “YARAT” area of contemporary art.
The President was informed about another innovation applied at the center – the electronic kiosk of complaints. By calling "108" from the center, citizens have the opportunity to express their views on the services provided and make suggestions via a live video link.
It was noted that using a Call Center citizens can enquire about all services provided and the documents required and take a queue online or by phone without coming to the center. To ensure transparency, the procedure of services will be continuously recorded on camera. The system of services is provided with modern IP telephony and IP networks. In order to regulate services, electronic monitors and notice displays have been installed. The center is equipped with surveillance cameras and displays reflecting the amount of state fees.
The head of state reviewed a map reflecting the range of activities of the “ASAN service” centers. Baku “ASAN service” center No. 1 provides services to residents residing in the Nasimi, Narimanov and Binagadi districts of Baku, the Sumgayit “ASAN service” center provides services to the residents of the city, as well as the Absheron, Siyazan, Shabran and Khizi districts of Baku, while Baku “ASAN service” center No. 2 covers residents of the Khatai, Nizami and Surakhani districts. The new Baku “ASAN service” center No. 3 will serve the residents of Yasamal, Sabayil and Garadagh districts of the capital.
It was noted that Baku “ASAN service” center No. 3 also operates a "System for collecting biometric data". The system can take biometric pictures, fingerprint, make electronic signatures, etc. As in other centers, there is also a separate area for children here.
The head of state praised the work done at the center and gave further instructions and recommendations.
